Your questions, answered by people who know duvets
A duvet may look simple. It isnβt.
The quality of the down. The way itβs selected and cleaned. The fabric that holds it. The stitching that keeps it evenly distributed. Every detail changes how you sleep.
In this section youβll find clear answers about our Italian handmade duvets β natural materials, warmth levels, breathability, hypoallergenic properties, durability, and care.
No inflated claims. Just real information from people who work with this product every day.
Because better sleep starts with understanding what youβre actually buying.
Where are your products made?
All our duvets are crafted in Italy, in the province of Brescia, near Lake Iseo.
We have been producing down products in this area for over 50 years. Each duvet is filled and finished by hand by experienced artisans β no industrial lines, no anonymous production. Everything happens locally, with controlled selection of materials and careful internal construction.
And if you wish β by prior arrangement β you are welcome to visit our production space to observe the selection of materials and the crafting of your own duvet.
Because when something is handmade, there is nothing to hide.
Can I personalise the product?
Yes.
We offer custom sizes, special shapes (including round or non-standard formats), embroidery, and tailored specifications. Because production is fully artisanal, we can build a duvet around your exact needs β from dimensions to filling type, from warmth level to finishing details.
If you prefer, and by prior agreement, you may also visit our workshop to see the materials being selected and your duvet being crafted.
Some clients want more than a product.
They want to see how it comes to life.
Custom-made products are not eligible for return, as they are created exclusively for you.
Do you ship internationally?
We ship across Europe.
For destinations outside Europe, please contact us directly so we can calculate accurate shipping costs and timelines based on your location.
Some products deserve a tailored route.
How long does shipping take?
Each duvet is crafted after your order is confirmed. Production and delivery within Europe take approximately 10 days.
Quality takes time β but not forever.
You will receive confirmation details once your order leaves our workshop.
What payment methods do you accept?
We accept major credit and debit cards, along with secure payment methods available at checkout.
All transactions are processed through encrypted and protected payment gateways to ensure maximum security.
Are taxes included in the price?
Yes.
Prices displayed for European customers include applicable VAT. For orders outside the EU, local taxes or customs duties may apply depending on the destination country.
If you are unsure, feel free to contact us before placing your order.
Can I get discounts for large quantities?
Yes.
We provide dedicated pricing for larger orders (more than 5 pieces), especially for hotels, luxury accommodations, interior designers, and professional projects.
If you are furnishing multiple rooms or a property, contact us directly for a tailored quotation.
Comfort scales β but never becomes generic.
Do you issue invoices for businesses?
Yes.
If you are purchasing as a company or professional client, you can request an invoice during checkout or by contacting us directly with your billing details.
We regularly work with hospitality and design professionals across Europe.
Can I cancel or modify my order?
Because every duvet is made after you place the order, production begins shortly after confirmation.
If you need to cancel or modify your order, contact us as soon as possible.
What if my order arrives damaged or defective?
If your order arrives damaged or defective, contact us promptly with photos and your order number.
We will review the situation and provide a solution as quickly as possible.
Your experience matters as much as the product itself.
How do I request a return?
You may request a return within the timeframe specified in our return policy. The product must be unused and in its original condition.
Custom-made products are not eligible for return.
To initiate a return, contact us with your order number and reason for return. We will guide you step by step.